Refund Policy

Return, Refund, Replacement & Cancellation Policy

We want you to love the products that you buy from us. In case you have concerns related to your purchase, reach us at support@vintagemold.com or WhatsApp on +91 93551 55991 within 7 days of receipt of the product.

Important: Please attach an Unboxing Video and Pictures covering all sides of the package before opening and ensuring the product is clearly visible. Also, attach the invoice for our internal quality checks.

Returns Policy

Our Policy lasts 7 days; you can return all items within 7 days of receipt of goods. Please ensure that the product is unused & tags, boxes/other packaging are intact.

Under what conditions are return requests accepted?

• If the product is received in a damaged condition.
• Received product different from what was ordered.

Replacement Policy

A request for replacement must be initiated within a maximum of 7 days from the day of delivery. Allow us 24 hours to review your ticket and send you a replacement after necessary internal checks.

Note: If the product is out of stock, a replacement cannot be issued, and a full refund will be provided.

Under what conditions are replacement requests accepted?

• If the product is received in a damaged condition.
• Received product different from what was ordered.
• Missing units or accessories in your order.

Refund Policy

All refunds will be processed only after internal quality checks. We are not liable to process any refund request initiated after 7 days of delivery.

Under what conditions are refund requests accepted?

• If the ordered item is out of stock for replacement.
• If the product is received in a damaged condition.
• Received product different from what was ordered.

All refunds will be processed to the original mode of payment only. We will notify you of the approval or rejection of your refund within 3 to 5 working days of receipt of your proof of delivery. We will issue either a full refund or a partial refund based on the issue.

Cancellation Policy

For cancellation requests, email us at support@vintagemold.com or call us at +91 93551 55991. Your entire order amount will be refunded immediately.

Under what conditions are cancellation requests accepted?

• All cancellation requests must be initiated within 4 hours of placing the order or before your order has been shipped, whichever happens first.
• In case your order has already been shipped, it cannot be cancelled since our third-party service partners charge us as soon as the pickup is completed.